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(a) Obligation to submit. The County Administrative Officer may from time to time direct a Franchisee to prepare reports and to submit those reports by a date certain, in a format prescribed by the County Administrative Officer, in addition to those required by this Division for the purpose of ensuring compliance with the provisions of this Division and the Franchise. (Ord. 2316, § 1, 4/20/2004)

(b) Quarterly reports. Unless an exemption is granted by the County Administrative Officer, within 45 days of the end of each calendar quarter, a Franchisee shall submit a report to the County containing the following information: (Ord. 2316, § 1, 4/20/04)

(1) the number of service calls (calls requiring a truck roll) received during the prior quarter and the percentage of service calls compared to the Subscriber base; and (Ord. 2316, § 1, 4/20/2004)

(2) the total estimated hours of known outages as a percentage of total hours of operation. An outage is a loss of sound or video on any signal, or a significant deterioration of any signal affecting two or more Subscribers. (Ord. 2316, § 1, 4/20/2004)

(c) Annual reports. Unless an exemption is granted by the County Administrative Officer, no later than one hundred and twenty (120) days after the end of its fiscal year, a Franchisee shall submit the following information: (Ord. 2316, § 1, 4/20/04)

(1) A revenue report from the previous calendar year for the Cable Communications System, certified by an officer of the Franchisee and a similarly certified statement setting forth the computation of Gross Revenues used to calculate the Franchise fee for the preceding year and a detailed explanation of the method of computation showing (i) Gross Revenues by category (e.g., basic, pay, pay-per-view, advertising, installation, equipment, late charges, miscellaneous, other); and (ii) what, if any, deductions were made from Gross Revenues in calculating the Franchise fee (e.g., bad debt, credits and refunds), and the amount of each deduction. (Ord. 2316, § 1, 4/20/2004)

(2) A report showing, for each applicable customer service standard, the Franchisee’s performance with respect to that standard for each quarter of the preceding year. In each case where Franchisee concludes it did not comply fully, the Franchisee will describe the corrective actions it is taking to assure future compliance. In addition, the report should identify the number and nature of all the customer service complaints received and an explanation of their dispositions. (Ord. 2316, § 1, 4/20/2004)

(3) An ownership report, indicating all Persons who at the time of filing control or own an interest in the Franchisee of ten percent (10%) or more. (Ord. 2316, § 1, 4/20/2004)

(d) Contemporaneous Reports. Within 10 days of their receipt or (in the case of documents created by the Operator or its Affiliate) filing, a Franchisee shall provide the County:

(1) notices of deficiency or forfeiture related to the operation of the system; and (Ord. 2316, § 1, 4/20/2004)

(2) any request for protection under bankruptcy laws, or any judgment related to a declaration of bankruptcy by the Franchisee or by any partnership or corporation that owns or controls the Franchisee directly or indirectly. (Ord. 2316, § 1, 4/20/2004)

(Ord. 2316, § 1, 4/20/2004)