12.1. A Franchisee’s billing statement must be clear, concise, and understanda ble; must itemize each category of service and equipment provided to the Subscriber; and must state clearly the charges therefor.

12.2. A Franchisee’s billing statement must show a specific payment due date not earlier than the later of:

12.3. A late fee or administrative fee (collectively referred to below as a "late fee") may not be imposed for payments earlier than twenty-seven (27) days after the due date specified in the bill.

12.4. A late fee may not be imposed unless the Subscriber is provided written notice at least ten (10) days prior to the date the fee is imposed that a fee will be imposed, the date the fee will be imposed and the amount of the fee that will be imposed if the delinquency is not paid. A late fee may not be imposed unless the outstanding balance exceeds $10.00 and may not exceed $5.00.

12.5. Subscribers will not be charged a late fee or otherwise penalized for any failure by a Franchisee, including failure to timely or correctly bill the Subscriber, or failure to properly credit the Subscriber for a payment timely made. Payments will be considered timely if postmarked on the due date.

12.6. A Franchisee’s bill must permit a Subscriber to remit payment by mail or in person at the franchisee’s local office.