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19.1. A Franchisee may not disconnect a Subscriber’s Cable Service for nonpayment unless: 19.1.1. The Subscriber is delinquent in payment for Cable Service;

19.1.2. A separate, written notice of impending disconnection, postage prepaid, has been sent to the Subscriber at least twenty (20) days before the date on which service may be disconnected, at the premises where the Subscriber requests billing, which notice must identify the names and address of the Subscriber whose account is delinquent, state the date by which disconnection may occur if payment is not made, and the amount the Subscriber must pay to avoid disconnection, and a telephone number of a representative of the Franchisee who can provide additional information concerning and handle complaints or initiate an investigation concerning the services and charges in question;

19.1.3. The Subscriber fails to pay the amounts owed to avoid disconnection by the date of disconnection; and

19.1.4. No pending inquiry exists regarding the bill to which Franchisee has not responded in writing.

19.2. If the Subscriber pays all amounts due, including late charges, before the date scheduled for disconnection, the Franchisee will not disconnect service. Service may only be terminated on days in which the customer can reach a representative of the Franchisee either in person or by telephone.

19.3. After disconnection (except as noted below), upon payment by the Subscriber in full of all proper fees or charges, including the payment of the reconnection charge, if any, the Franchisee will promptly reinstate service.