1.1. Each Franchisee will maintain offices at convenient locations in Humboldt County that will be open for walk-in traffic at least ten (10) hours per day (except legal holidays) Monday through Friday, with some evening hours, and at least five (5) hours on Saturday to allow Subscribers to pay bills, drop off equipment and to pick up equipment.

1.2. Each Franchisee will perform service calls, installations, and disconnects at least ten (10) hours per day Monday through Saturday, except legal holidays; provided, that a Franchisee will respond to outages twenty-four (24) hours a day, seven (7) days a week.