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A Franchisee will provide each Subscriber at the time service is installed, and annually thereafter, clear and accurate written information:

6.1. On placing a service call, filing a complaint, or requesting an adjustment (including when a Subscriber is entitled to refunds for outages and how to obtain them);

6.2. Showing the telephone number of Humboldt County office responsible for administering the Cable Television Franchise;

6.3. Detailing current rates and charges (which must include the least expensive tier of service available), channel positions, services provided, delinquent Subscriber disconnect and reconnect procedures; information regarding the availability of parental control devices, the conditions under which they will be provided and the cost (if any) charged;

6.4. Describing conditions that must be met to qualify for discounts;

6.5. Describing any other of the Franchisee’s policies in connection with its Subscribers; and

6.6. Describing any discounts, services, or specialized equipment available to Subscribers who are Seniors or with disabilities; explaining how to obtain them; and explaining how to use any accessibility features.